Bank of Jordan Data Protection Officer (DPO) is the Head of Information Security unit.
The Data Protection Officer is responsible to ensure that our bank processes the personal data of its staff, customers, providers, or any other individuals (also referred to as data subjects) in compliance with the applicable data protection rules.
Email: [email protected]
Telephone: +962 6 560 9200
When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties.
When you submit an enquiry via our website, Social Media, Paid advertisement or call center, we ask you for your full name, contact telephone number, Date of Birth, P.O Box, and Mother Name, as well as the request details. Please be aware that all information given to our call center agents and customers conversations are recorded on our systems and are protected in accordance with the GDPR data protection law. By proceeding, you are approving that Bank of Jordan may save or process your personal data.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our interest in providing full information about our services and/or products and our desire to best serve you
Your enquiry processed and stored in our databases and will not be shared unless it applies with Data Privacy rules and regulations.
We collect personal data to manage our customer relationship with you, target marketing and develop products and services according to our customers' preferences.
Here is a more detailed look at the information we may collect. The information described below is, of course, in addition to any personal data we are required by law to process in any given situation.:
The data collected by us includes :
Please note that the above list of categories of personal data we may collect is not exhaustive.
We will only use your information where we have your consent, or we have other lawful reasons for using it. Unless stated otherwise below, we will use your personal information on the basis that it is within our legitimate interests in operating and maintaining the site and providing you with site functionality and related services. We may use information provided or obtained via this site to:
We also use information to meet our regulatory and compliance obligations, to comply with other laws and regulations and to share with regulators and other authorities that BOJ Group is subject to if instructed by such regulatory. This may include using it to help detect or prevent crime (including terrorism financing, money laundering and other financial crimes). We will only do this on the basis that it is needed to comply with a legal obligation, it is in our legitimate interests and that of others or to prevent or detect unlawful acts.
We may share your information in order to provide you with products or services you have requested (for example, if they’re not provided by the BOJ entity operating this site), if we have a legitimate interest in doing so (for example, to manage risk, verify your identity, to combat fraud, abuse of our site or services), or where you’ve agreed to us doing so.
We may share your information with others including: other BOJ Group entities and any of our service providers; anyone else whose products and services you’ve requested; anyone who we are under an obligation to disclose information to or where it is in the public interest (for example to prevent or detect fraud, abuse of our site or services). If the information is incorrect, or we suspect any fraud, then we will have to pass this on to fraud prevention and law enforcement agencies.
By law, you can ask us what information we hold on you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased, subject to local law requirements.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Compliance department via their website at https://bankofjordan.com/page/complaints
We will update the version number and date of this document each time it is changed.